assistance

assistance

to get the most out of our search engine - "search term" - insert a specific article. it is indifferent whether by brand name or specific product or simply a product category - for example "brochure holder” - the search engine is capable of finding everything.

naturally you may start a search also by article codes. insert correctly the article code in the search field - you will then be able to insert easily the product into the shopping basket.

if you prefer to sort through our ample assortment (over 1,400 articles), you will find our articles subdivided by category and sub category.


as soon as an article catches you attention, you will be offered ample information:

* the description of the product will furnish you with detailed information. moreover our icons will give you information at a glance, for example what is the capacity of the article, material composition, if it is a newly developed product (new), if it has recently come onto the market or if it is a special offer.

* the desired articles are easily and safely purchased - that is 24 hours a day, sundays and holidays included.

* as soon as you find the desired articles and have put them into the shopping basket, we will accompany you to the virtual exit - towards the cash desk.

* if you are already a kunstdünger client, we ask you to ask us for your password and log in - thus avoiding you to have to insert all the contact details of your company. should your contact details contain an error (for example in the meantime your address has changed), you may modify it directly and we will update our records accordingly.

* if you are a new client we request that you insert your name, company name and contact details for shipping and invoicing, telephone number, email address and your vat registration number.

* if you wish you may subscribe to our newsletter - with just a click - that way we will communicate to you on a monthly basis all the news such as special offers. you may try our our service without any obligation - should you no longer wish to receive our newsletter, another simple click is enough to cancel your subscription.

* likewise for your payment method choice - we accept credit cards, paypal as well as prepayments. for current active clients the payment method previously agreed will be  automatically activated.

* naturally we safeguard your details with the most up to date cryptic enabled protocols (128 bit SSL minimum). you may see at any time on our pages the general terms and sales conditions.

* at the end of the order procedure we will show you a summary of the articles chosen by you and we will send you a confirmation.

* shipping: you will receive the order as quickly as possible, depending on the final destination and article availability. the exact dispatch date will be communicated to you on the definitive order confirmation along with the actual transport costs.




we kindly ask you that you consult the general sales conditions prior to each purchase

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